As a vendor-neutral consulting firm, we provide independent advice and
expertise to help you design and/or assess your current call/contact
center and organizational infrastructure. Our expertise includes the
following types of call/contact center technologies, systems, and
applications:
ACD/PBX/eBusiness Portals
VR & Speech Recognition
Outbound Preview/Predictive Dialers
Computer Telephony Integration (CTI)
Web-interaction Suites: ERMS & Chat/Collaborative Browsing
CRM/Customer Contact Applications & Multichannel Interface
Agent Workstation & Desktop Requirements
Workforce Management Software/Technology
Voice/Data/Electronic Monitoring Technology
Telecommunications & Network Infrastructure.
